at Patrique Mercier Recruitment By Nellie Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Finnish Speaking E-Commerce Support Specialist. This role is perfect for individuals who are not only fluent in Finnish but also have a passion for e-commerce. In this position, you will be essential in providing exceptional online shopping assistance to our Finnish-speaking customers, ensuring their inquiries are addressed with professionalism and care. Responsibilities Deliver high-quality customer support to Finnish-speaking clients via email, chat, and phone communications. Assist customers with inquiries related to product information, order status, returns, and payment options. Effectively address and resolve customer complaints and issues with efficiency and professionalism. Accurately manage and process customer orders throughout the entire order lifecycle. Keep updated on product offerings, promotions, and company policies. Collaborate with different departments to enhance the overall customer service experience. Maintain detailed records of customer interactions in the CRM system for effective follow-up and resolution. Requirements Fluency in Finnish and English, both written and spoken. Prior experience in customer service or e-commerce is preferred. A strong enthusiasm for e-commerce and an understanding of online shopping behaviors. Excellent communication skills and a commitment to delivering outstanding customer service. Experience with customer support software and CRM systems is advantageous. Ability to work independently and manage inquiries in a fast-paced environment. Strong analytical skills and attention to detail. Benefits Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More... #J-18808-Ljbffr
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